Digital Platorms as Knowledge Artifacts for Clusters of SMEs

摘要

Previous studies widely focused on the adoption and usage of Knowledge Management Systems within a single organization or within supply chains providing little explanations of the relations behind knowledge sharing through a digital platform and performances in a cluster of firms. To overcome this void we adopted Knowledge Artifact as a driving concept, and carried out a systematic literature review over 200 articles and identified a theoretical framework that extends the limitations of previous studies basing on three main pillars, then applied this framework on a multiple case study conducted on six SMEs within a cluster of firms in Italy. The results contribute in explaining the variables that influence performance of firms using a digital platform and allow better defining the concept of knowledge artifact according to the situated perspective. This article has been developed under the DiDIY project funded from the European Union's Horizon 2020 research and innovation programme under grant agreement No 644344.