Enablers of Optimal Work Systems in Industry: Review, Framework and Likert-scale Survey for Improving Intra-Organisational Communication of Finnish Case Companies

摘要

The paper constructs a work systemic framework for more detailed communication analyses and developments. This aims to promote effectively desired and prevent undesired outcomes in companies. In the empirical part the paper piloted new measuring scales and presents their application in surveying the perceptions of the work systems of real industrial organisational cases (N=6). The tentative scales seemed to be consistent, reliable (Cronbach's Alpha) and able to show differences both between companies and groups of employees within companies. As far as both research and practice, finally, recommend new kind closer and synergic connections between issues of communication developments, quality management, productivity, well-being at work and human resources management. These would be useful as far as ICT-enabled collaboration is developed, too. The review section of this paper reveals that actually the author team has for 15 years implicitly emphasised human-centred communication as far as its studies are concerned. Participatory human-centred approach has been an essential feature of almost all Research and Development (R&D) related to achieving an optimal system for production, services, and products. Though R&D has been aiming to cover and analyse a wide variety of as well tangible and intangible work systems issues, opinion now is that the author team's should have been dealt more explicitly already earlier.