E_Universities Services in the New Social Eco-systems: Using Conversational Agents to Help Teach Information Security Risk Analysis

摘要

New social eco-systems and globalization are creating new challenges to educational institutions. Teachers need now not only to consider personal differences among their students, but also to take care of different cultural behaviors. Teachers are now expected to provide both a standardized and individual knowledge transfer to their students. This conflict may be resolved by utilizing results from artificial intelligence research, in particular chat bots. By giving the teacher a virtual assistant who can take care of the basic knowledge provisioning, the teacher has more freedom to handle the complex situations. In this paper we provide a short overview of relevant research that we used to build our own knowledge bot. The results from using the bot in teaching a undergrad class in Sweden is presented, together with an analysis and some suggestions for future work.