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Discussion on enterprises implementing the service recovery strategy

机译:浅谈实施服务恢复策略的企业

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Along with the economic development, the role of the service industry in China's economic development has become increasingly prominent. Although the management's level of China's service enterprises has been greatly improved, the enterprises in the course of management will still encounter various problems. In this paper we based on analyzing the service failure of the objective necessity and the specific reasons, put forward some strategies of implementing the service recovery such as building up the service concept of "winning the client's satisfaction", making the first service right, setting up the service recovery early warning system, making sure the service recovery's procedure, treating customer complaints fair, authorizing front-line workers and summing up the service recovery experiences.
机译:随着经济发展,服务业在中国经济发展中的作用变得越来越突出。虽然管理层的中国服务企业的水平得到了大大提高,但企业在管理过程中仍会遇到各种问题。在本文中,我们基于分析客观必要性的服务失败和具体原因,提出了一些实施服务恢复的策略,如构建“赢得客户满意度”的服务理念,使第一台服务权,设置服务恢复预警系统,确保服务恢复的程序,处理客户投诉公平,授权前线工人并总结服务恢复体验。

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