An Empirical Research of Successful ERP Implementation Based on TAM

摘要

The issues of enterprise resource planning (ERP) implementation have been given much attention due to its high failure rate. Some researches were focused on the influence of perceived use (PU) and perceived ease of use (PEU) on attitude and symbolic adoption based on the theory of technology acceptance model (TAM). Others studied the critical success factors from organizational or personal aspects. However, few scholars put them together to examine the influence of critical success factors on PU and PEU, which are key factors to user acceptance to ERP system. This study develops an integrative framework that links leadership's support, training abilities, change management abilities, business processing abilities and learning abilities with PU and PEU. The present structural equation model encompasses these relationships on the basis of a survey of 340 managers and end-users. This paper highlights two main results. First, leadership's support and training abilities have significant impacts on organizational business processing abilities. Second, change management abilities, business processing abilities and learning abilities, have significant impacts on user perceived ease of use. These findings will help managers to understand that user's perceived ease of use should be considered on organizational level in the construction and implementation of an ERP system.