Towards comprehensive integration management of business continuity, records and knowledge

摘要

Many of management systems for business continuity, records and knowledge (BRK) are standalone. Connections and networks of business continuity management systems (BCMS), records management systems (RMS) and knowledge management systems (KMS) are expected to study for facing challenges from evidence-based collaborations in a networked working environment, in terms of control of documented information for business efficiency; guarantee of evidentiality and quality of documented information for organizational effectiveness; and sharing, protecting and increasing values of records as business and knowledge assets for knowledge economy. Based on review of ideas of integration management thinking, best practice frameworks of business continuity management, records management and knowledge management, management models of BCMS, RMS and KMS, an architecture framework towards comprehensive integration management of BRK is proposed by vertical integration design and crosswise integration operations. Case studies demonstrate that such architecture framework has implications to enhance controls of efficiency, effectiveness, and economy of organizational resources and assets adaptable to complex global competition; to improve quality assurance of documented information for supporting evidence-based governance adaptable to dynamic changing of information and communication technologies; to consistent accumulation, sharing and exchanging evidence, memory and knowledge along e-business processes to promote collaboration, optimization and innovation of BCMS, RMS and KMS.