This report examines the large-scale deployment of agile software development in the Infrastructure Management Business Unit of BMC Software. The paper identifies and demonstrates several critical success, factors - such as empowerment, risk taking, and top-notch agile consulting - applying agile methodology as part of the overall software engineering "stack" and changing organizational structures. In particular, it highlights the relationship between empowerment and risk-taking, and suggests that the two should be managed in tandem as the foundation on which successful agile projects can evolve. Finally, the paper emphasizes the importance of implementing agile methodology across multiple corporate functions - marketing, sales, support, professional services, etc. It concludes with a review of the benefits that this approach provides to the end customers.
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