Knowledge management is a method for simplifying and improving the process of sharing, distributing, creating, and understanding organizational knowledge. The purpose of this paper is to introduce a new approach to model organizational knowledge management problems. Specifically, the modeling approach focuses on the (1) agents, (2) knowledge categories, (3) resources, and (4) processes or tasks. In addition, the relationships within and between the four classes are included in the model. The model is developed using the Meta-Matrix framework. The Meta-Matrix framework is a fairly new mathematical approach to model the various network relations of an organizational system. The Meta-Matrix framework represents the various network relations of an organizational system by integrating multiple and related network matrices into a single interrelated unit. Many other network based approaches focus only on the relations in a single matrix (such as personnel and the relations among them) so the Meta-Matrix framework is substantially more comprehensive.
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