(Semi-)Automatic Analysis of Dialogues

摘要

We study human-human and human-computer dialogues with the aim to determine which dialogue acts and communicative strategies do the participants of interaction use, and which structural parts does a dialogue include. We develop software that makes it possible to recognise and annotate the dialogue acts, the dialogue structure and the communicative strategies. In order to recognise dialogue acts, a data-driven method is implemented when determination of the dialogue structure and the strategies is based on rules. The software tool is used by linguists in dialogue studies which further aim is to develop a dialogue system that interacts with a user in natural language following norms and rules of human-human communication. The contribution of the paper consists of integration of the existing approaches within a common platform and adaptation to the Estonian language.