The customer/supplier relationship has taken on a much different look and feel in today's market. Now strong supplier partnerships are a must. We must learn the necessary steps to form effective supplier councils, the importance of clear and concise communication and how to effectively use performance metrics to improve results. A helpful key to supplier interface can be noted when looking at Douglas McGregor's X and Y management theories in contrast to William Ouchi's theory Z. Perhaps theory Z could be a good compromise position for success in this area.
展开▼
