The focus of manageability and operability concerns for long has been the Information Technology (IT) infrastructure and capabilities. Over the years many proposals have been made for improving IT Services Management. In the new cloud environment, the users' ability to manage service performance is limited at best; the situation would get worse when enterprises require a seamless integration of public and private clouds with their and their partners' IT infrastructures. This paper proposes to focus attention on the manageability and operability of business services because in the end their performance affects business outcomes.
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