Assessing the Maturity Grade of Policies Procedures Programs

摘要

Policies & Procedures (P&P) refers to the types of communication about an organization's internal operating practices. A P&P program refers to the context in which an organization develops and manages its P&P communications. Because a P&P program is an on-going investment, its role and value to an organization should be assessed. A P&P program must provide performance-based communication, using performance-based means, for an organization that is performance oriented. Urgo & Associates devised a model to assess the maturity of P&P programs. The model consists of a questionnaire and matrix that work together in measuring and describing four grades (levels) of maturity according to five functions commonly found in P&P programs.