THE ROLE OF EMOTIONAL INTELLIGENCE IN PROMOTING THE USE OF KNOWLEDGE TRANSFER METHODS WITHIN AND ACROSS PROJECTS

摘要

This paper presents the findings from an empirical investigation examining the relationship between emotional intelligence and the use of knowledge transfer methods among project team members. The field of Emotional Intelligence (EI) is a relatively new and growing area of behavioral research. In general, the concept of Emotional Intelligence is regarded as an ability to validly reason with emotions and to use emotions to enhance thought. Knowledge Transfer Methods are those technology and human based methods used to convey knowledge from a source to a destination through formal and informal channels. This investigation addresses a gap in the current EI and Knowledge Management bodies of knowledge. Data was collected using a survey among project managers and team members in industry. The results of the data analysis reveal several significant and noteworthy relationships between factors of emotional intelligence and various knowledge transfer methods. The findings suggest that promoting the use of certain knowledge transfer methods may be facilitated when project team members possess certain emotional intelligence abilities. While project managers may find the findings useful, this paper is intended to serve as a foundation for further research and development in the emotional intelligence and knowledge management fields.