KNOWLEDGE SEARCH IN INTERNAL AND EXTERNAL DOCUMENTS

摘要

The documents which are not in possession and under control of user cannot be changed according to the users needs. On the other hand this group of texts is numerous and can be processed using various text mining tools. The results of automatic knowledge mining are in many cases not much beneficial. After all processing of a great number of documents of different authors on the same topic can bring new implicit knowledge. In the article we propose a combined method for realizing important characteristics of a product from documentation published by different rival firms. The internal documents of firms are usually designed for complete reading by subject person. Different situation comes over in situation of need of quick response. Such situation can be connected with rapid changes in marked conditions, actions of competitors. In such cases there it is necessary to find quickly proper documents or their parts. We propose to analyze and reshape the documents using soft system methodology. According to the knowledge flow analysis the structure of documents can be designed or changed. The header of documents should be completed with corresponding keywords which can be used for automatic or semi automatic knowledge search.