DISCRETE EVENT SIMULATION – HELPDESK MODEL IN SIMPROCESS

机译：离散事件仿真 - SimProcess中的帮助台模型

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Simulation is a method for studying complex systems that are not solvable with standard analytical techniques. This contribution describes usage of the one of the simulation software called SIMPROCESS (from CACI Products Company) to model the real helpdesk system, where the main problem was the number of its staff members according to the working hours.

机译：仿真是一种研究复杂系统的方法，该系统不能以标准分析技术溶解。此贡献描述了使用称为SimProcess（来自Caci Products Company）的模拟软件的用法来模拟真实的帮助台系统，主要问题是其工作人员的数量。

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《European Conference on Modelling and Simulation》|2007年||共6页
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作者
Martina Kuncova; Pavel Wasserbauer;
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中图分类 TP15-53;
关键词
Discrete Event Simulation; Simulation Models; Helpdesk; SIMPROCESS;

机译：离散事件仿真;仿真模型;alldesk;simprocess;

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DISCRETE EVENT SIMULATION – HELPDESK MODEL IN SIMPROCESS

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