Avaya Interactive Dashboard (AID): An Interactive Tool for Mining the Avaya Problem Ticket Database

摘要

In this paper we describe an interactive tool called the Avaya Interactive Dashboard, or AID, that was designed to help Avayas services organization to mine the text fields in Maestro. AID allows engineers to quickly and conveniently drill down to discover patterns and/or verify intuitions with a few simple clicks of the mouse. The interface has a web-based front-end that interacts through CGI scripts with a central server implemented mostly in Java. The central server in turn interacts with Maestro as needed.