Investigating the Effect of Account Receivable Delivery Delay on the Profitability of a Medical Department -Siemens Case-

摘要

This study focuses on the problem of getting Account Receivables and delivering products/ systems on time for the Medical Department of Siemens Turkey. The Balanced Scorecard approach was used as a base platform which served as a decomplexifying element for the initial modeling tangle. In the department, there are salespeople who does the sales via monthly visits to customers. After collecting the orders, they follow some processes. When the order is delivered, the payment does not occur immediately, especially for the state customers and there exists an oscillating delivery time. This simulation model achieves giving the knowledge and ability to the managers to make plans accordingly. Having seen the outputs, they organize their plans pre-active, but not reactive in the long term. The project had one more tenet which is launching the system dynamics approach internally and making managers use it as their regular thinking style.