This paper considers an online scheduling problem arising from Quality-of-Service (QoS) applications. We are required to schedule a set of jobs, each with release time, deadline, processing time and weight. The objective is to maximize the total value obtained for scheduling the jobs. Unlike the traditional model of this scheduling problem, in our model unfinished jobs also get partial values proportional to their amounts processed. We give a new non-timesharing algorithm GAP for this problem for bounded m, where m is the number of concurrent jobs or the number of weight classes. the competitive ratio is improved from 2 to 1.618 (golden ratio) which is optimal for m = 2, and when applied to cases with m > 2 it still gives a competitive ratio better than 2, e.g. 1.755 when m = 3. We also give a new study of the problem in the multiprocessor setting, giving an upper bound of 2 and a lower bound of 1.25 for the competitiveness. Finally, we consider resource augmentation and show that O(log α) speedup or extra processors is sufficient to achieve optimality, where α is the importance ratio. We also give a tradeoff result between competitiveness and the amount of extra resources.
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