Automation of tickets: the solution isn't only in technologies! Main reasons for the unsucceeded programs for implantation of the automation of fare collection

摘要

The aim of this paper was, mainly, warn all those in charge of the Management of the Brazilian Public Transportation who are interested in implanting Projects for the use of Electronic fare collection that they must understand that this process is social, technical and political; so, it cannot be treated as a deterministic approach used in the traditional plans. It's necessary to consider the other, because the other can create uncertainties, which may avoid the reach of the intended goals. It is expected that the examples presented in this paper can be of great learning and the new projects can have a better chance to succeed. It is also aimed to show the reality about some modern technologies that actually "enchant" us. As we could see by the examples above, mainly in Sao Paulo, where all them were tested and approved, they are necessary, but not enough to guarantee the success of a project. Troubles related to the technical-administrative ability of the agency that is coordinating the project, specially in situational strategic plan and their political ability, among other abilities, are much more relevant than the technical questions.