Achieving universal access for European e-government applications -A case study of two European projects in the field of e-voting and smartcards

摘要

This paper will report the current research on innovative systems contributing to the achievement of the Information Society for all. A basic prerequisite for achieving this aim is the provision of "Universal access", which in this context signifies the right of all citizens to obtain access to community-wide pool of information and services. The work of two EC supported research projects will be described. These are called CYBER VOTE and FASME. The project CYBERVOTE aims at providing, for all citizens, a reliable and trustworthy eVoting system. The human interface of the system is of particular importance for the success of the overall system. Its characteristics and design decisions will be reported. The project FASME aims at providing a JAVA card, based system, which will be able to handle the transfer of citizens' administrative data in a reliable, secure and transparet way. The functions of the human interface of the system will be reported. In addition to the research work of the above two projects a review will be made on HCI and UA issues as they apply to the areas of eVoting and the handling of administrative data, with smart cards, on a European level.