The burgeoning eCommerce industry has redefined not only traditional busienss processes, but the technology required to impart them. Roles are being created or redefined, where programmers, systems analysts, and engineers now have to have almost as much knowledge of business process development as they do of their technical specialty. The same can be said for technical communicators. Technical communicators involved in eCommerce today need to have an understanding of hte major issues involved in eCommerce. This paper addresses five of these major eCommerce areas: the statistics behind eCommerce issues, eCommerce infrastructure providers, managed electronic commerce, business object technology, and data mining.
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