Helpdesk.Drew.Ddu: Home Growing a Helpdesk Solution Using Open-Source Technology

摘要

In July of 1999, the department of Academic Technology at Drew University began the search for a trouble-triket tracking package. After researching severalcommercially available products, we determined that none offered us the flexibility we needed at a price we could afford. Despite our lack of success in finding a commercially available product, our need for an effective trouble-ticket package was becoming more pronounced.