Raising the Bar: A Training Program for Student Workers

摘要

Computing and Information Services at Texas A & M University expanded its Open ccess Labs (OALs) from approximately 700 machines to 1200 machines in August 1998. The expansion of services required that we double our student worker staff. We recognized extensive training neneds to achieve high customer service and technical skill standards in our five ocmputer labs across campus. We met oru immediate challenge, providing traning in basic customer service skills, by creating a ninety-minute class designed specifically for our environemtn for all full-and part-time employees. We followed by creating a program to address ongoing training neesa in one-hour weekly training sessions covering technical and customer service skills.