In this article, we describe an approach to empirical software engineering based on a combined software factory and software laboratory. The software factory develops software required by an external customer while the software laboratory monitors and improves the processes and methods used in the factory. We have used this approach during a period of four years to define and evaluate a software process that combines practices from Extreme Programming with architectural design and documentation practices in order to find a balance between agility, maintainability and reliability.
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