Improving Business Process by Evaluating Enterprise Sustainability Indicators Using Fuzzy Rule Based Classification

摘要

In nowadays, business process can change rapidly. The sustainability of business process model also become consideration because of its rule in sustainability. The change of business process must rely on the evaluation based on facts. Not only use quality measurement frameworks, but also use quantity measurement frameworks. The use of event log in process mining can be as reference for evaluation of business process aligned to sustainability indicators needed. This research focuses on the classification of business processes based on sustainability indicators and business process models which have sustainability duration benchmarks. The results show that the classification of business processes based on sustainability indicators can be utilized to improve business processes.