AI-assisted telecommunications user support system for intelligentnetwork

摘要

CAPRIS (calling procedure instruction system) utilizes knowledgeprocessing technologies so as to construct a human interface which iseasy to use and permit heuristic retrieval of contact points. Adescription is presented of the design and implementation of the systemin the authors' intelligent network environment. Evaluation of CAPRISshows that the response time for most interactions is one minute or so.It was confirmed that all the functions described were realized