Assess User Needs for Time-Related Information to Design an Airport Guide System

摘要

Airport activity planning and navigation are challenging because they involve planning for complex activities, including the mandatory activities for someone to get on a flight (e.g. check-in, security check), the discretionary activities (e.g. shopping, dining) and the travels connecting different activity areas. In order to successfully plan the activities and navigate at airports, time is a factor that most travelers would consider. In this paper, a survey investigating the utility of time information was presented. Travelers with different abilities were included in the survey in order to investigate the effect of abilities on the perceived utility of time information. It provided evidence for integrating time information into navigation aids to better facilitate travelers with different abilities. It also suggested that further investigation is needed to identify additional information needs of travelers in situations where time is not considered as important.