Adventures with Charge Back and the Value of a Useful Consistent Lie

摘要

Abstract - Information Technology charge back is actually very simple. Determine the recovery target amount and the items that will be charged back, then divide by the count of each item, and you are done. You have the PRICE of the item. There is resistance that comes from a misconception that the price reflects the COST to produce the item. We separate the 'cost to produce' argument from the 'charge back price' argument, which are completely different conversations, then use the idea of "a useful consistent lie" to lesion any remaining resistance.