DevOps: Reliability, Monitoring and Management with Service Asset and Configuration Management

摘要

Many organizations focus on how to ensure the reliability, manageability and security of both their critical infrastructure and their core application base. To stay competitive, these organizations need to minimize the risk of service interruptions when they upgrade systems, introduce new features or retire the old one. These interruptions can affect the business and the reputation of the firm, especially when this is a 24x7x365 service. By reaching a certain size of the customer base as well as infrastructure, old approaches stop working. In this article we present our journey into the DevOps Service Management world and SACM (Service Asset and Configuration Management) system and processes, which we are building to monitor and control our distributed environment to deliver quality services that are aligned with the business goals and objectives.