Design Study of Patient-Oriented Information Service System for Ward Nurses Station by Taking Wuxi Fourth People's Hospital as a Case

摘要

This paper discusses the present situation and the development in the field of the medical service in China. To make the wards information service as the consisting of different contact points of nursing service, it is helpful to optimize the complexity questions of the hospitalization experience. From the perspective of information service, it deeply analyses the business and the nursing information of the ward nurses station from service process and the contact point of information service. We also have took a research in Wuxi Fourth People's Hospital to get In-depth knowledge of the question and specific needs when hospitalized patients and nurses on the ward medical service which is researched through the user interviews of hospitalized patients, behavior observation, the service blueprint and some other methods. Then have summed up five categories such as service of handing of patients' admission and discharge, cost query, rehabilitation nursing, food ordering and personal center. Finally, it formulates the construction strategies including set up the service platform of doctor-patient information symmetry and provide diversified information service content, and also communication strategies including rich media replace text, using info-graphics design, as well as online information service platform design for patients.