Evaluating an Education Department Portal: A Case Study

摘要

We performed a series of usability studies to evaluate an education department portal for New York State Education Department (NYSED) (www. nysed.gov) in order to measure the quality of a user's experience when interacting with specific sections of this Web site. This study is composed of two phases: 1. heuristic evaluation and cognitive walkthrough were carried out to evaluate 25 web pages of the site; and 2. a user testing was performed to evaluate three components of the site that have been redesigned based on the findings and recommendations from the Phase 1. The results will assist NYSED in identifying opportunities for improving customer service and enhancing the website.