Devising DEMO Guidelines and Process Patterns and Validating Comprehensiveness and Conciseness

摘要

This case study paper presents DEMO models of a very complex process of urban construction licensing from a city hall. From our practical experience in this project, we elicit some guidelines and process patterns that may be useful to other similar projects and also guide DEMO modelers in similar scenarios of process complexity. From the metrics we got from this case study, we provide an empirical validation of DEMO's qualities of comprehensiveness and conciseness. Thanks to the nature of the transaction axiom, we managed to uncover hidden or neglected important process steps, not captured in the results of models previously obtained by the use of a flowchart approach.