This paper describes the socio-technical restoration process and impacts associated with Hurricane Isaac (August, 2012) in Louisiana. Hurricane Isaac had few other impacts besides the power outage-there was extremely limited wind or flood damage. This isolation provides a relatively rare opportunity of seeing the linkages between electrical network disruption dependent infrastructure, and impacts and responses that might be obscured or overlooked in larger disaster. Thirty-three participants were asked five open ended questions about 1) the significant impacts from the outage, 2) what (if any) lasting effects would result from the outage, 3) the relative performance of Entergy's restoration, 4) the effectiveness of Entergy's communication, and 5) factors influencing the public and political dissatisfaction with the restoration performance. Other collected data included content from the news and social media, government documents, press releases, situation reports, and publicly available data. In sum, these data were synthesized to develop a broad understanding of the case study and identify significant themes with respect to impacts, as well as public and political reactions.
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