A Study on the Relationship Mechanism between Institutionalized Management and Employee Satisfaction in Hotel Companies

摘要

Improving employee satisfaction is the key to building competitive advantages in hotel companies, while strengthening institutionalized management of hotels is conducive to improving employee satisfaction. A deep analysis of the relationship mechanism between institutionalized management and employee satisfaction will be of great value for hotel companies in seeking out effective measures to improve employee satisfaction. Starting from raising the level of institutionalized management of hotel enterprises, this paper constructs a theoretic model of the relationship among institutionalized management, management behavior, organizational culture and employee satisfaction. Based on the structural equation model, the empirical research indicates that institutionalized management in hotel companies has positive correlations with standardization of internal management behavior, construction of organizational culture and employee satisfaction. It also indicates that both standardization of management behavior and the construction of organizational culture have positive correlations with employee satisfaction. Consequently, hotel companies should strengthen institutionalized management so as to improve employee satisfaction and build competitive advantages.