Voice over Internet protocol: A collaborative tool to advance communication processes for elderly people

摘要

The potential offered by technology extends to certain challenges that comprise general social inclusion, isolation of elderly people in everyday social life and support for ageing in the context of daily activities. This paper focuses on implementing a VoIP platform for elderly patients and it proposes an adoption of User-Cantered Design (UCD) methodology for the design and development of VoIP platform in order to support elderly patients. The research was conducted as a literature review with the aim to assess the related studies in order to discover theories behind VoIP interconnections. In short, this was conducted through the use of case studies, like white papers, conference papers, documented VoIP organization information websites, journals and peer-reviewed articles with the aim of investigating and accepting various Open-Source tools that are currently available. After successful completion of all tests, the possibility of providing a minimized set of VoIP platform became known.