The argument in this research is that the Universal Services Obligation (USO) has endured for, and evolved over centuries, instead of reducing the USO in our digital world, it should be strengthened and redefined to ensure all members of society enjoy the full benefits of the new emerging digital world. This is particularly important at a time where research into new electronic services is in great demand and the submission of private information via electronic means is causing mounting privacy concerns among the public [1].
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