Total Quality Management: A Framework for Quality Improvement in Indian Manufacturing Small and Medium Enterprises

摘要

The current research is aimed towards constructing the quality improvement frame work model by Indian Manufacturing SMEs to meet the requirements of quality professional, manufacturing professional, Managers and top management people. So, it is formulated into an analytical study which elaborates on the present status of Indian manufacturing SMEs with respect of the different quality parameters like financial measures, operational measures, customer satisfaction measures and employee satisfaction measures. Survey is conducted by using questionnaire techniques and data analysis is carried out through statistical analytical software SPSS. From the factor analysis and regression analysis, we have framed and validated quality improvement frame work model for Indian manufacturing small and medium enterprises.