Applying Lean Principles to Health Economics Transactional Flow Process to Improve the Healthcare Delivery

摘要

Defects reduction and end-to-end process improvement are key to successful delivery of key services such as healthcare. This research paper investigates the implication of Lean management for healthcare service improvement. Transactional flow process is one of the key processes within the Saudi Arabian healthcare system. Transactional flow process in health economics needs to be defects free to insure an accurate healthcare delivery. This paper identifies and investigates two transactional flows within the health economics department. The anticipated outcome of this research paper is identification of two value streams and critical analysis of the Lean tools to improve the overall performance.