Success and Failure in Relationships between a Policy Board and its General Manager

摘要

The tension between policy and administrative roles can be a challenge in establishing and maintaining a productive relationship between a policy board and its general manager. Furthermore,once those roles are firmly defined,new principals come into the relationship due to elections,appointments,or replacements.This article contains the perspectives of two seasoned utility managers who have learned over their careers about successful–and not-so-successful–experiences with forming,adjusting,and adapting relationships in the aftermath of upheaval.These experiences can provide lessons for anyone who may interact with a policy board,even if they’re not the general manager.