india.gov.in - India's approach in constructing one-stop-solution towards e-government

摘要

Speedy advancements in ICT and the advent of the Internet have given new attributes to citizen services and thus redefining public expectations from the government and its services. Driven by demands for a more responsive government, India has been grappling with how to a one stop government solution using the best technologies to deliver services to the people. Government's use of technology, particularly Web-based Internet applications, to enhance citizen access to government services and to enable citizens to use online services is not only migrating traditionally paper-based and face-to-face services to the Internet, but also has the potential to provide citizens with the fastest and most convenient way of using government services.