Digitalisation technology is powerfully changing the way how stakeholders can utilise library resources today. Traditional libraries were vigorously time consuming with customisation service approach whereas digitalisation offers extensive materials accessible at any time. Based on stakeholder mapping, there is recognition of competitive force which impacts in higher academic libraries. Finally, a set of information system activities have been derived which sets out as a key platform to the success for Higher Education Library (HEL). However, the success is dependent on a series of factors to sustain the current market condition but also meeting the needs. These can be superseded through alignment of competitive strategies and determining the critical success factors which will equip HEL for viable global services.
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