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Electronic government capacity and federal program performance

机译:电子政府能力和联邦计划绩效

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摘要

This study analyzes the impact of e-government capacity and program management capacity on federal program performance by using two sets of performance data collected by Office of management and Budget -- the Performance Assessment Rating Tools and the Executive Branch Management Scorecard. The study results show that e-government capacity building creates a notable improvement in federal program performance. However, this effect was only observed when e-government capacity had reached a significant level of development. This finding implies that government organizations' investment in e-government should continue in order to develop e-government capacity in several critical areas: e-government planning, enterprise-wide architecture building, systems security assurance, implementation of projects on time and within budget, and provisioning services for diverse e-government service users. Consistent with the rationale behind the recent government reform efforts, this study also found that management capacities, including program design quality, program planning quality, and program management quality, are all significant antecedents of individual program performance.
机译:本研究使用管理和预算办公室收集的两套绩效数据分析了电子政务能力和项目管理能力对联邦项目绩效的影响-绩效评估评级工具和行政部门管理记分卡。研究结果表明,电子政务能力建设显着改善了联邦计划的绩效。但是,只有在电子政务能力达到显着发展水平时才能观察到这种效果。这一发现表明,政府组织应继续对电子政务进行投资,以便在几个关键领域发展电子政务能力:电子政务规划,企业范围的体系结构建设,系统安全保证,在预算范围内按时实施项目,以及为各种电子政务服务用户提供服务。与最近的政府改革努力背后的基本原理一致,本研究还发现,管理能力,包括程序设计质量,程序规划质量和程序管理质量,都是单个程序性能的重要先决条件。

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