Alternate billed calls (collect, calling-card, bill-to-third) represent close to 50 percent of the toll and assist traffic in North America, requiring substantial operator workforce expenditures for telephone companies. This paper describes the Automated Alternate Billing Service (AADS), developed by BMR and being deployed throughout North America by Northern Telecom that automates a large component of this traffic. Emphasized are usage of recent advances in voice recognition technology and an innovative call script tool designed to simplify realization of the AABS application.
展开▼
