Quality Requirements Elicitation by Ideation of Product Quality Risks with Design Thinking

摘要

Systematic requirements elicitation leads to higher quality products and reduces product risks. In Quality Engineering and Management, product risk mitigation is a key objective. Especially for new products, risk identification is a creative action. In this paper, we present a quality domain-specific design thinking approach to product risk identification and subsequent quality requirements elicitation. The approach systematically guides product teams within four steps in identifying their product-specific quality requirements and associated risks using ideation methods. Implemented in the form of an open self-service kit for teams, it has been designed for scaling in large enterprises. We validate our approach in a large global automotive OEM environment including automotive mobile online services and products, financial services, as well as IT systems development. The key outcome of the work is a design thinking based requirements elicitation method for product quality risks, as well as an implementation in the form of a self-service kit.