Audio Opinion Mining and Sentiment Analysis of Customer Product or Services Reviews

摘要

Sentimental analysis evolved over last few decades is only focused on textual sentimental analysis. Recent development in the Internet has opened the new doors for information exchange and growth for citizens to publicly raise their opinions with serious bottlenecks when it comes to do analysis of these opinions in terms of sentiments of the users. Even urgency to gain a real time understanding of citizens concerns has grown very rapidly. Since, the viral nature of the media which is fast and distributed one, some issues get rapidly distributed and unpredictably become important through this word of mouth opinions expressed online. In this paper, we proposed the audio opinion mining and sentiment analysis of customer products or services reviews which helps to take decision in today's business world to improve their growth of the business. Customer discrimination and sentiment analysis is performed on customer reviews collected as audio messages on customer products or services.