Possibilities of Maintenance Service Process Analyses and Improvement Through Six Sigma, Lean and Industry 4.0 Implementation

摘要

The paper deals with problems concerning a maintenance process realized by maintenance service companies. In the paper the concept of wastes identification in such companies is presented. Then, a case study company is analysed. The company designs, manufactures, implements and performs maintenance processes of installations used in products control, sorting and packing in clients' factories. The analysed problems concern data collection as well as their analysis in order to improve the maintenance company efficiency. The authors propose to implement the Six Sigma methodology to collect and analyse data, elements of the Lean concept to identify wastes and Industry 4.0 concept in order to improve the maintenance service processes.