Knowledge Management Model in Syariah Banking

摘要

Previous studies addressed how conventional banks have successfully implemented knowledge management strategy using various models to support their business performance. Meanwhile, limited studies have been proposed regarding how syariah banking manage different knowledge to support their business process. By using knowledge management model theory, the authors studied knowledge management process within two branches of syariah Banks in Central Sulawesi. Data were gathered through observation, written material, and in-depth interviews with key informants from both banks. The findings show the knowledge management model within syariah banking does not necessarily follow the theoretical model built in conventional banking organizations because syariah banking have unique characteristics. Syariah banks have to combine the knowledge into Islamic values and norms before it is stored, shared, used, and improved as showed in the theoretical construct. As a result, the knowledge management model was revised according to syariah banks characteristics.