A literature survey of sentiment analysis based on E-commerce reviews

摘要

Electronic commerce lately has become an easy place for individuals to purchase and consume. People have become keener to display their ideas on the web concerning the different products. The emerging social platforms have also played a crucial role in contributing to these practices, providing an open forum for exchanging views across the globe. Consumer reviews on e-commerce sites can form the basis for performing sentiment analysis, which in turn can assist in effectively improving satisfaction among the users. This paper presents a comprehensive way of sentiment analysis which provides the viewpoints highlighted in various articles regarding the process, required tasks and strategies of sentiment analysis. It also discusses various challenges associated with the sentiment classification process. The paper also discusses further work that can be done in the field.