Journey maps help us clarify the needs of users and identify their pain points. Development teams use this information to ensure the success of new features and make changes to existing ones. Writers can learn to use journey maps to create targeted content. With this knowledge, writers can also push for improvements to the user interface to reduce the need for documentation. In a perfect world, a product manager or user experience expert might run the journey mapping process. However, most of us work for organizations that do not have UX or journey mapping experts. That's an opportunity for writers to take the lead in improving the user experience. You can become an advocate for the user. When you create a journey map, you're actually walking in a user's shoes.
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机译：Litchfield心理咨询模型以哲学为基础，将精神健康服务应用程序Lift Up UP，旨在提供简单，实用的建议，以帮助个人和员工应对日常的精神健康挑战，并将用户与现有的精神健康专业人员联系起来。 Lift me UP将使用先进的技术来：•协助患者评估过程•监控和支持日常工作•将用户推荐给可用的心理健康专家•与市场上的任何产品相比，创造独特的定制体验。
