Facilitating Organisational Change via an Automated Change Management System

摘要

An automated change management system is designed to provide a solution to the problem of organisational change management in complex environments in a telecommunication company. In the study, we propose that, just like the impact of the change on applications, the impact of a change on business processes and people needs to be addressed. The system provides an automated impact assessment report and other functions such as scheduling and notifications for key staff and decision makers.